Welcome to our FAQs page. Choose the Haes product range from the category links along the top, then click on the question to reveal the answer. All instruction manuals and installation guides are available for download in pdf format from our downloads page.
Can I order spare keys for the control panel?
What detectors are compatible with this control panel?
Evoque control panels use conventional type detection equipment. They are specifically designed for use with Apollo S65 & Orbis or Hochiki CDX detector ranges but are compatible with many other makes. Download our compatibility list below for the full list of devices we have tested.
What size batteries do I need?
The minimum battery size required for this panel is 7Ah and the maximum internal battery capacity is 18Ah. The battery size required depends on the devices fitted to the control panel and the stand by time required. Download our battery calculator below.
Panel indicates 'Battery Fault' even though the batteries are fitted correctly?
Make sure battery capacity is no less than 7Ah, if so replace with larger batteries. Also check that the correct battery size has been selected in the programming options for the integral power supply (factory setting is 18Ah). See programming option 2122 in the instruction manual or download the pdf below.
Can the panel show more detailed information when a fault indication is present?
Yes – when a fault indication is present, press and hold the ‘ENTER’ button for approx 4 seconds, the panel will go into diagnostics mode and will display more information about the present fault. Download the pdf below for the table of fault indications.
Panel shows 'General Fault' with no other indication?
A fault is present on one or more repeater panels or other networked control panel on the system. Further information can be obtained by using the system diagnostics mode. See programming code 3114 in the instruction manual or download the pdf below.
How do I put the panel into test mode?
Press and hold the ‘Test Mode’ button (button 2) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Test Mode’ button to select a zone and press ‘ENTER’ to set that zone into test mode. When all zones required are selected, press and hold the ‘Test Mode’ button for 4 seconds to exit selection menu, this will leave panel in test mode on the selected zones. To remove test modes repeat above process using the ‘ENTER’ button to remove the selected zones from test mode.
How do I disable a zone?
Press and hold the ‘Disable Mode’ button (button 1) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Disable Mode’ button to select a zone and press ‘ENTER’ to set that zone as disabled. When all zones required have been selected and disabled, press and hold the ‘Disable Mode’ button for 4 seconds to exit the selection menu, this will leave all selected zones as disabled. To remove disablements repeat above process using the ‘ENTER’ button to enable the selected zones.
How do I disable the sounders?
Press and hold the ‘Disable Mode’ button (button 1) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Disable Mode’ button to move the fire LED until the ‘Sounder Status’ LED is illuminated and press ‘ENTER’ to set the sounder circuits as disabled. Then press and hold the ‘Test Mode’ button for 4 seconds to exit the selection menu, this will leave the panel with sounder circuits disabled. To remove disablements repeat above process using the ‘ENTER’ button to enable the sounder circuits.
Can I order spare keys for the control panel?
What detectors are compatible with this control panel?
Excel control panels use conventional type detection equipment. They are specifically designed for use with Apollo S65 & Orbis or Hochiki CDX detector ranges but are compatible with many other makes. Download our compatibility list below for the full list of devices we have tested.
What size batteries do I need?
The minimum battery size required for this panel is 3.2Ah and the maximum internal battery capacity is 7Ah. The battery size required depends on the devices fitted to the control panel and the stand by time required. Download our battery calculator below.
Panel shows 'System Fault' LED only?
Number of internal PCBs has not been set up correctly, please refer to programming option 2123 in the instruction manual for setup procedure.
Panel indicates 'Battery Fault' even though the batteries are fitted correctly?
Make sure battery capacity is no less than 3.2Ah, if so replace with larger batteries.
Can the panel show more detailed information when a fault indication is present?
Yes – when a fault indication is present, press and hold the ‘ENTER’ button for approx 4 seconds, the panel will go into diagnostics mode and will display more information about the present fault. Download the pdf below for the table of fault indications.
Panel shows 'General Fault' with no other indication?
A fault is present on one or more repeater panels or other networked control panel on the system. Further information can be obtained by using the system diagnostics mode. See programming code 3114 in the instruction manual or download the pdf below.
How do I put the panel into test mode?
Press and hold the ‘Test Mode’ button (button 2) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Test Mode’ button to select a zone and press ‘ENTER’ to set that zone into test mode. When all zones required are selected, press and hold the ‘Test Mode’ button for 4 seconds to exit selection menu, this will leave panel in test mode on the selected zones. To remove test modes repeat above process using the ‘ENTER’ button to remove the selected zones from test mode.
How do I disable a zone?
Press and hold the ‘Disable Mode’ button (button 1) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Disable Mode’ button to select a zone and press ‘ENTER’ to set that zone as disabled. When all zones required have been selected and disabled, press and hold the ‘Disable Mode’ button for 4 seconds to exit the selection menu, this will leave all selected zones as disabled. To remove disablements repeat above process using the ‘ENTER’ button to enable the selected zones.
How do I disable the sounders?
Press and hold the ‘Disable Mode’ button (button 1) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Disable Mode’ button to move the fire LED until the ‘Sounder Status’ LED is illuminated and press ‘ENTER’ to set the sounder circuits as disabled. Then press and hold the ‘Test Mode’ button for 4 seconds to exit the selection menu, this will leave the panel with sounder circuits disabled. To remove disablements repeat above process using the ‘ENTER’ button to enable the sounder circuits.
How do I set the zones to be 'Twin Wire'?
Twin Wire mode can be set for each zone individually. Turn on Dil switches 1- 4 on the main PCB and Dil switches A – D on any extension zone cards. Switches 1 -4 correspond with zones 1 – 4 and switches A – D correspond with either zones 5 – 8 or 9 – 12 depending on which position the zone card is fitted.
Can I order spare keys for the control panel?
What detectors are compatible with this control panel?
Eclipse control panels use conventional type detection equipment. They are specifically designed for use with Apollo S65 & Orbis or Hochiki CDX detector ranges but are compatible with many other makes. Download our compatibility list below for the full list of devices we have tested.
What size batteries do I need?
This panel requires 2 x 3.2Ah 12v batteries.
Panel shows 'Battery Fault' after a few weeks of installation?
Check battery size is no smaller than 3.2Ah, if so replace for 3.2Ah.
Can the panel show more detailed information when a fault indication is present?
Yes – when a fault indication is present, press and hold the ‘ENTER’ button for approx 4 seconds, the panel will go into diagnostics mode and will display more information about the present fault. Download the pdf below for the table of fault indications.
How do I put the panel into test mode?
Press and hold the ‘Test Mode’ button (button 2) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Test Mode’ button to select a zone and press ‘ENTER’ to set that zone into test mode. When all zones required are selected, press and hold the ‘Test Mode’ button for 4 seconds to exit selection menu, this will leave panel in test mode on the selected zones. To remove test modes repeat above process using the ‘ENTER’ button to remove the selected zones from test mode.
How do I disable a zone?
Press and hold the ‘Disable Mode’ button (button 1) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Disable Mode’ button to select a zone and press ‘ENTER’ to set that zone as disabled. When all zones required have been selected and disabled, press and hold the ‘Disable Mode’ button for 4 seconds to exit the selection menu, this will leave all selected zones as disabled. To remove disablements repeat above process using the ‘ENTER’ button to enable the selected zones.
How do I disable the sounders?
Press and hold the ‘Disable Mode’ button (button 1) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Disable Mode’ button to move the fire LED until the ‘Sounder Status’ LED is illuminated and press ‘ENTER’ to set the sounder circuits as disabled. Then press and hold the ‘Test Mode’ button for 4 seconds to exit the selection menu, this will leave the panel with sounder circuits disabled. To remove disablements repeat above process using the ‘ENTER’ button to enable the sounder circuits.
How do I set the zones to be 'Twin Wire'?
Turn on Dil switch 1 on the main PCB. This will set all zones to be Twin Wire. It is not possible to select individual zones on the Eclipse panel.
Can I order spare keys for the control panel?
What detectors are compatible with this control panel?
AlarmSense panels are ONLY suitable for the Apollo Fire Detectors range of AlarmSense devices.
What size batteries do I need?
This panel requires 2 x 3.2Ah 12v batteries.
Panel indicates 'Battery Fault' even though the batteries are fitted correctly?
Check battery size is no smaller than 3.2Ah, if so replace for 3.2Ah.
Can the panel show more detailed information when a fault indication is present?
Yes – when a fault indication is present, press and hold the ‘ENTER’ button for approx 4 seconds, the panel will go into diagnostics mode and will display more information about the present fault. Download the pdf below for the table of fault indications.
How do I put the panel into test mode?
Press and hold the ‘Test Mode’ button (button 2) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Test Mode’ button to select a zone and press ‘ENTER’ to set that zone into test mode. When all zones required are selected, press and hold the ‘Test Mode’ button for 4 seconds to exit selection menu, this will leave panel in test mode on the selected zones. To remove test modes repeat above process using the ‘ENTER’ button to remove the selected zones from test mode.
How do I disable a zone?
Press and hold the ‘Disable Mode’ button (button 1) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Disable Mode’ button to select a zone and press ‘ENTER’ to set that zone as disabled. When all zones required have been selected and disabled, press and hold the ‘Disable Mode’ button for 4 seconds to exit the selection menu, this will leave all selected zones as disabled. To remove disablements repeat above process using the ‘ENTER’ button to enable the selected zones.
How do I disable the sounders?
Press and hold the ‘Disable Mode’ button (button 1) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Disable Mode’ button to move the fire LED until the ‘Sounder Status’ LED is illuminated and press ‘ENTER’ to set the sounder circuits as disabled. Then press and hold the ‘Test Mode’ button for 4 seconds to exit the selection menu, this will leave the panel with sounder circuits disabled. To remove disablements repeat above process using the ‘ENTER’ button to enable the sounder circuits.
Can I use the sounder bases without a detector fitted?
Yes – Connections L1 IN and L1 OUT in the base will require linking to prevent a zone fault.
Can I order spare keys for the control panel?
What detectors are compatible with this control panel?
AlarmSense PLUS panels are ONLY suitable for the Apollo Fire Detectors range of AlarmSense devices.
What size batteries do I need?
The minimum battery size required for this panel is 3.2Ah and the maximum internal battery capacity is 7Ah. The battery size required depends on the devices fitted to the control panel and the stand by time required. Download our battery calculator below.
Panel shows 'System Fault' LED only?
Number of internal PCBs has not been set up correctly, please refer to programming option 2123 in the instruction manual for setup procedure.
Panel indicates 'Battery Fault' even though the batteries are fitted correctly?
Make sure battery capacity is no less than 3.2Ah, if so replace with larger batteries.
Can the panel show more detailed information when a fault indication is present?
Yes – when a fault indication is present, press and hold the ‘ENTER’ button for approx 4 seconds, the panel will go into diagnostics mode and will display more information about the present fault. Download the pdf below for the table of fault indications.
Panel shows 'General Fault' with no other indication?
A fault is present on one or more repeater panels. Further information can be obtained by using the system diagnostics mode. See programming code 3114 in the instruction manual or download the pdf below.
How do I put the panel into test mode?
Press and hold the ‘Test Mode’ button (button 2) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Test Mode’ button to select a zone and press ‘ENTER’ to set that zone into test mode. When all zones required are selected, press and hold the ‘Test Mode’ button for 4 seconds to exit selection menu, this will leave panel in test mode on the selected zones. To remove test modes repeat above process using the ‘ENTER’ button to remove the selected zones from test mode.
How do I disable a zone?
Press and hold the ‘Disable Mode’ button (button 1) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Disable Mode’ button to select a zone and press ‘ENTER’ to set that zone as disabled. When all zones required have been selected and disabled, press and hold the ‘Disable Mode’ button for 4 seconds to exit the selection menu, this will leave all selected zones as disabled. To remove disablements repeat above process using the ‘ENTER’ button to enable the selected zones.
How do I disable the sounders?
Press and hold the ‘Disable Mode’ button (button 1) for approx 4 seconds, zone 1 fire LED will illuminate. Now use the ‘Disable Mode’ button to move the fire LED until the ‘Sounder Status’ LED is illuminated and press ‘ENTER’ to set the sounder circuits as disabled. Then press and hold the ‘Test Mode’ button for 4 seconds to exit the selection menu, this will leave the panel with sounder circuits disabled. To remove disablements repeat above process using the ‘ENTER’ button to enable the sounder circuits.
Can I use the sounder bases without a detector fitted?
Yes – Connections L1 IN and L1 OUT in the base will require linking to prevent a zone fault.
Can I order spare keys for the control panel?
How do I connect AOV panel to an addressable input module?
How do I connect AOV panel to an addressable input/output module?
How do I interlink AOV control panels?
How do I interlink AOV control panels to activate a common vent?
How do I link AOV panel to a conventional fire panel?
Can I order spare door keys?
Spare door keys can be ordered through one of our distributors. The order code is: MXS-011
How do I perform a basic system setup (autolearn)?
A range of ‘how to’ videos and pdf downloads are available on our Elan Support page including how to perform a basic system setup.
How do program inputs and outputs?
A range of ‘how to’ videos and pdf downloads are available on our Elan Support page including a selection of cause and effect programming options.
Can I get training on the Elan system?
Yes – we offer a free one day training course for our Elan analogue addressable system. For further details and to register visit our Elan Training page.